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    SAP ISU CS/CRM
    (5 - 10 yrs.)
    Dubai - United Arab Emirates
    Keywords: SAP ISU, SAP IS-Utilities, SAP ECC, CS, CRM
    Role Purpose: SAP ISU CS/CRM (Customer Service) Functionalities  Well versed in ISU -Customer Service Base customizing and configuration  Must have strong experience in SAP ECC 7.0 Customer Service (CS) integration with rest of the SAP components such as Project Systems (PS), Finance (FI/FICA), Controlling (CO), Logistics (SD/MM/PP)  2 to 3 full life cycle implementation of SAP ISU CS/CRM is an additional plus  Hands on configuration Knowledge in following areas:  Interaction Center  Move-in,  Move-out,  Service notification,  Service work order,  Disconnection/Reconnection, etc…  Expertise Queues(TRFC/QRFC) handling and trouble shooting  Experienced in SAP IS-U Business Master Data /Technical Master data configuration  Should have hands on experience, architectural knowledge on SAP ISU-CS module with specific focus on interaction with third party systems SYCLO and MRS  Well versed in Functional workflow designed  Expertise in CRM WEB-UI Interaction Center, Complaints and Customer service process  Hand on knowledge in CRM middleware configuration and trouble shooting  Should have hands on experience, architectural knowledge on SAP CRM module with specific focus on interaction with third party systems IVR and CTI  Experienced in CRM Collection management WEBUI integration  IC web Client and SAP CRM Integration  Well versed in base customizing and WEBUI configuration  Should have experience on ERMS and CRM customer channels  Should have experience on SAP Hybris on premise solution  One cycle implementation on SAP Hybris Campaign using email, Marketing and Survey management  Should have experience on in Social Media integration in SAP CRM or SAP Hybris  Should have experience on in Mobile application and Work manger  S/4 HANA implementation will be an added advantage.  Module Expertise in CRM Sales and Service  Strong change management, business process mapping and re-engineering experience required  Candidate must have good Interpersonal skills, analytical skills, Problem solving skills and technical documentation skills.  One full life cycle implementation of SAP ISU CS/CRM is an additional plus.  Independently be able to work on project requirements in his/her specific work streams with quality deliverables.
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