Keywords: SAP ISU, SAP IS-Utilities, SAP ECC, CS, CRM
Role Purpose: SAP ISU CS/CRM (Customer Service) Functionalities
Well versed in ISU -Customer Service Base customizing and configuration
Must have strong experience in SAP ECC 7.0 Customer Service (CS) integration with rest of the SAP components such as Project Systems (PS), Finance (FI/FICA), Controlling (CO), Logistics (SD/MM/PP)
2 to 3 full life cycle implementation of SAP ISU CS/CRM is an additional plus
Hands on configuration Knowledge in following areas:
Service work order,
Expertise Queues(TRFC/QRFC) handling and trouble shooting
Experienced in SAP IS-U Business Master Data /Technical Master data configuration
Should have hands on experience, architectural knowledge on SAP ISU-CS module with specific focus on interaction with third party systems SYCLO and MRS
Well versed in Functional workflow designed
Expertise in CRM WEB-UI Interaction Center, Complaints and Customer service process
Hand on knowledge in CRM middleware configuration and trouble shooting
Should have hands on experience, architectural knowledge on SAP CRM module with specific focus on interaction with third party systems IVR and CTI
Experienced in CRM Collection management WEBUI integration
IC web Client and SAP CRM Integration
Well versed in base customizing and WEBUI configuration
Should have experience on ERMS and CRM customer channels
Should have experience on SAP Hybris on premise solution
One cycle implementation on SAP Hybris Campaign using email, Marketing and Survey management
Should have experience on in Social Media integration in SAP CRM or SAP Hybris
Should have experience on in Mobile application and Work manger S/4 HANA implementation will be an added advantage.
Module Expertise in CRM Sales and Service
Strong change management, business process mapping and re-engineering experience required
Candidate must have good Interpersonal skills, analytical skills, Problem solving skills and technical documentation skills.
One full life cycle implementation of SAP ISU CS/CRM is an additional plus.
Independently be able to work on project requirements in his/her specific work streams with quality deliverables.