Service Desk Analyst
in United Arab Emirates - United Arab Emirates
Experience: 2 - 5
Education:Basic - Bachelors in Computer Application(Computers)
Nationality: Any Arabic National, Any European National, Indian, Filipino
Industry Type: IT - Software Services
Functional Area:IT Software May 12, 2020
Desired Candidate Profile
• Strong problem solving abilities with the ability to use
• 2-5 years work experience in a first level IT Help Desk role.
• Experience in relevant Microsoft technologies, including Active Directory, outlook, mobile devices, VPN technologies
• Experience in Banking Applications and Microsoft platforms (Preferred)
• PC repair and troubleshooting skills, Microsoft related certification is preferred.
• Service oriented mentality with a strong customer focus.
• Strong oral and written communication skills, with the ability to effectively communicate to a variety of audiences.
• Expertise in End user technologies
• Strong understanding on the technical aspects of mobile devices.
• Familiar with data transfers from IOS to Android and vice versa.
• Strong understanding of Avaya and Polycom functionalities.
• Familiar with latest EUS devices/platforms in the market.
• Ability to troubleshoot complex hardware and software issues.
Keyword: Service Desk Analyst, IT Help Desk, PC repair, troubleshooting skills, Active Directory, outlook, mobile devices, VPN technologies, Banking Applications, End user technologies, Avaya, Polycom